SpareRents Privacy Policy

SpareRents Privacy Policy Version 4 — Open Public Beta Effective date: September 6, 2026 SpareRents is operated by Techtonic LLC, a Maryland limited liability company. Privacy requests and questions: djays1618@gmail.com. SpareRents does not currently publish a business mailing address; email is the contact channel for privacy requests. SpareRents is operating in beta. This policy describes what the product actually does today and may change prospectively. SpareRents is a United States-only marketplace at launch and is intended for people 18 or older. 1. WHAT WE COLLECT Account and identity: name, call name, email address, mobile phone number (which we confirm by sending a one-time code by text message through our messaging provider, Twilio; we keep the number, the time and the outcome of each attempt, and never store the code itself, message content, or your text messages), password credentials handled by our authentication provider, and the result of government-ID verification performed by Stripe Identity (for example verified/unverified status and limited verified attributes, including your verified legal name). We keep your verified legal name and show it to the other person on a confirmed booking, and to staff, so that each of you can compare it with the government-issued photo ID presented in person at pickup, delivery, return or collection. We do this to prevent fraud and impersonation. We do not share your date of birth, document number, document images or identity-report contents with the other person. SpareRents minimizes government-ID data held directly and does not receive or store your full identity document images. Listings: item descriptions, photographs, accessories, serial information, stated replacement value and safety information. Location and addresses: an approximate public location for a listing (used for browse and map display) and private exact addresses used to fulfill a booking, including the lender handoff address and any renter delivery or return address, together with geocoding coordinates derived from them. Exact addresses are shown only to the counterparty when a booking requires them, and to staff for support, claims and fraud review. For a listing we store city, ZIP or postal code, country, a formatted address, latitude and longitude, and how visible the location is. For your account we store city, state or region, ZIP or postal code, a formatted address, latitude and longitude, time zone and a map place identifier. Bookings and rentals: requests, prices, fees, schedules, handoff and return records, arrival records, timestamps, extensions, overdue records and cancellations. Evidence: photographs, videos, condition and inspection records, checklists, and documents you upload for handoff, return, safety incidents or claims. Communications: in-app messages, support messages, notifications and case communications. Payments: payment processor identifiers such as customer, payment intent, charge, refund, setup intent and connected account identifiers, card brand and last four digits, authorization and capture amounts, payout and transfer records. We never store raw card numbers or security codes. Consent records: the Terms and Privacy Policy versions you accepted, the exact text shown, the responsibility limit displayed, the acceptance action and a server timestamp. Fraud and safety signals: device and session signals, IP address, account-abuse signals, verification outcomes and enforcement records. Technical: log data, error reports and analytics events. Profile: display name, contact call name, a short bio and a profile image, where you provide them. These are shown to other users. 2. WHY WE USE IT To create and secure accounts; to verify identity and age; to list items and operate bookings; to process payments, authorizations, captures, refunds and payouts; to resolve damage, loss, non-return, cleaning and overdue matters; to handle chargebacks and payment disputes; to prevent fraud, ban evasion and abuse; to keep the marketplace safe; to provide support; to comply with legal, tax and accounting obligations; to enforce our Terms; and to defend legal claims. 3. LEGAL AND CONTRACTUAL BASIS We process this information to perform our contract with you, to comply with legal obligations, for our legitimate interests in security, fraud prevention and marketplace integrity, and with your consent where consent is required. 4. WHO WE SHARE IT WITH The other party to a booking, limited to what the rental requires (for example call name, contact details after payment, and the applicable exact address). Stripe, for payments, payouts, Connect accounts and Stripe Identity verification. Our hosting, database, storage and email infrastructure providers. Google, for Google Analytics and for maps and address lookup services. Banks and card networks, when we respond to a chargeback or payment dispute. Law enforcement or other authorities, where legally required or where we have a reasonable basis to report suspected theft, fraud, identity misuse or other potentially criminal conduct. A successor, in connection with a business transfer. We do not sell your personal information, and we do not share it for cross-context behavioral advertising. 5. ANALYTICS AND COOKIES We use Google Analytics to understand how the site is used. We do not use advertising or retargeting pixels, and we do not use session recording or heatmap tools. We use cookies and similar storage that are necessary to sign you in, keep your session secure and remember basic preferences, plus Google Analytics. You can accept or decline analytics in the product, and we record that choice; declining analytics does not affect your ability to use SpareRents. 6. MESSAGES WE SEND We send transactional messages about your account, bookings, payments and cases. The only text message we send is the one-time phone-verification code, delivered through Twilio at your request; we do not send marketing text messages and we do not send marketing email. Support correspondence is delivered to djays1618@gmail.com. Optional notification categories can be managed in your notification settings; messages required to operate a rental or a payment cannot be turned off. 7. HOW LONG WE KEEP IT Ordinary closed booking evidence: approximately 3 years. Financial, payment and accounting records: longer where legally, tax or processor appropriate, potentially around 7 years. Active claims, disputes, fraud investigations, litigation and legal holds: until resolution plus any required period. Consent and acceptance records: for as long as needed to evidence the agreement that governed a booking. Because legal obligations vary we do not promise exact deletion dates. 8. YOUR CHOICES AND RIGHTS You can view and update your account information, manage saved payment methods subject to unresolved financial obligations, manage optional notifications, and request access to or deletion of your data by emailing djays1618@gmail.com. We may delay or limit deletion while legitimately necessary for an active rental, unpaid balance, open claim, chargeback, fraud or safety investigation, accounting and tax, a legal hold or anticipated litigation. Account closure does not erase obligations that already arose. Depending on where you live you may have additional rights, including the right to appeal a decision about your request; we will honor rights that apply to you under applicable law. 9. SECURITY We use access controls, row-level database authorization, encrypted transport, restricted staff capabilities and audit logging. No system is perfectly secure. 10. CHILDREN SpareRents is not for anyone under 18 and we do not knowingly collect information from children. 11. INTERNATIONAL SpareRents is a United States-only service and our providers process data in the United States. We do not currently transfer personal information outside the United States for our own purposes. 12. CHANGES We will post a new version here when this policy changes and, where the change is material, ask you to accept it before your next booking.