SpareRents Damage, Loss and Claims Policy

SpareRents Damage, Loss and Claims Policy Version 3 — Open Public Beta, effective September 6, 2026. This page summarizes how claims work. The SpareRents Terms and Conditions control. WHAT IS AND IS NOT CHARGEABLE Ordinary wear and tear from normal permitted use is not chargeable, and neither is ordinary cleaning. Extraordinary cleaning — heavy mud, grease, stains, smoke or pet contamination, unusual cleanup — may be charged when reasonably documented. Renters are not responsible for damage caused by a pre-existing defect, unsafe condition or poor maintenance, and remain responsible for misuse. Mixed causes may be allocated proportionally. THE CEILING Each booking freezes a comparable replacement value at confirmation. That value is a maximum exposure ceiling for item plus included accessories — not a guaranteed payout. Overdue charges, delivery and collection travel, cleaning and taxes are separate financial categories from replacement value. OVERDUE AND NON-RETURN Overdue charges apply while a renter keeps the item past the deadline, for a maximum of 48 hours, and stop at the authoritative return timestamp. No overdue charge accrues for a delay caused by a lender failing to accept a valid return. At 48 hours unreturned, overdue accrual stops and the non-return process opens for administrator review. HOW A DECISION IS MADE A SpareRents administrator reviews the evidence on a "more likely than not" standard and decides responsibility, the amount to collect from the renter, the amount to reimburse the lender, and any refund. For suspected theft or intentional non-return a police report is normally required before full replacement reimbursement; a waiver requires a written reason. APPEALS Each side gets one internal appeal, within 24 hours of the decision. If nobody appeals, the decision becomes final within SpareRents. We may collect an approved renter amount during the appeal window, but we do not pay the lender until the window closes and any appeal is resolved. A reduction on appeal is refunded; an increase requires explicit administrator confirmation. HOW MONEY MOVES Collection from the renter and reimbursement to the lender are separate amounts and need not be equal. Lender reimbursement can only come from successfully collected, unallocated, case-specific funds. Techtonic LLC does not fund a shortfall from its own money, and no lender protection program exists. Every collected dollar equals lender transfers plus renter refunds plus the remaining unallocated balance, and a case is not financially settled while any balance or operation is outstanding. RECOVERED ITEMS If an item reported lost is recovered, an administrator adjusts the money so nobody gets both the item and a full replacement payment. This process is not insurance.